Shipping policy

Shipping Policy 

Last Updated: November 16, 2025

Thank you for shopping with Rich Highlander LLC. All apparel and accessories are printed, packed, and shipped using TapStitch Fulfillment, ensuring high-quality production and reliable delivery. Please review our shipping expectations below.


1. Order Processing & Production

Because each item is made-to-order through TapStitch:

  • Production time: 2–5 business days
    (During new drops, holidays, or high-volume periods, this may extend to 7–10 business days.)
  • Orders enter production shortly after payment is confirmed.
  • You’ll receive an email confirmation once your order begins production.


2. Shipping & Delivery Time

After production is complete, TapStitch handles the shipment.

United States

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days
  • Tracking is provided via email once the order ships.

International

  • Standard International: 7–21 business days
  • Customs delays may extend delivery times.

Note: Shipping time = production time + carrier delivery time.


3. Shipping Costs

  • Shipping rates are calculated at checkout based on destination, weight, and carrier rates from TapStitch Fulfillment.
  • Free shipping (if offered) applies to the shipping portion only, not production time.


4. Tracking Information

  • You will automatically receive a tracking number once TapStitch ships your order.
  • Tracking may take 24–48 hours to update after shipment.


5. Lost, Stolen, or Damaged Packages

TapStitch provides quality packaging, but if an issue occurs:

  • If your package shows as delivered but not received, please first check with neighbors, household members, or your local carrier.
  • If your package arrives damaged, email us within 7 days with photos of the product and packaging.
  • We will submit a claim with TapStitch and send a replacement if eligible.

We are not responsible for orders shipped to incorrect addresses provided at checkout.


6. Incorrect Address or Order Changes

Because orders begin production quickly:

  • Address updates must be requested within 12 hours of purchase.
  • If production has already started, changes cannot be made.


7. Customs, Duties & Import Fees

For international orders:

  • Customs fees, taxes, or VAT are not included in your purchase price.
  • These charges are the buyer’s responsibility.


8. Returns & Exchanges

Because items are printed-to-order through TapStitch:

  • We do not accept returns or exchanges for wrong size, wrong color, or buyer’s remorse.
  • Replacements are only issued for defective or damaged products.

See our Return Policy for full details.


9. Questions or Help

We’re here to assist you.

📧 Email: Richhighlander@gmail.com
📞 Phone (678-834-9428)
Business hours: Mon–Fri, 9 AM–5 PM EST